4698085-Assistant Manager

About the role

We are seeking a dynamic and experienced Team Leader to oversee and guide a team of chat agents providing exceptional support to customers. In this role, you will lead your team to deliver outstanding service, maintain compliance with internal and regulatory standards, and drive continuous improvement.

What you'll do

• Lead your team to deliver outstanding service, maintain compliance with internal and regulatory standards, and drive continuous improvement
• Monitor performance, provide coaching and feedback, and ensure your team meets service and operational objectives
• Foster a culture of empathy, adaptability, and excellence, enabling your team to handle complex customer interactions with confidence and professionalism
• Support your team in resolving complex complaints, promoting digital self-service options, and guiding customers toward external debt advice where necessary
• Be responsible for identifying opportunities for continuous improvement, providing actionable insights to management

What you need

• 20–30 yrs of experience
• Compliance
• LLMs
• Financial statements
• Any graduate