811-CEC Officer-Inbound Digital Banking Kotak 811 0109 5039 1070937

About the role

As an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions.

What you'll do

• Engage with potential and existing customers, understand their needs, and recommend suitable banking solutions
• Also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre
• Handle inbound customer queries and provide prompt, accurate resolutions
• Facilitate sales conversions by closing deals during inbound interactions
• Maintain detailed records of calls, customer feedback, and sales outcomes

What you need

• Sales
• Compliance
• Any graduate