Academic Success Manager

About the role

The Academic Success Manager (ASM) drives adoption, retention and growth across a portfolio of academic institutions. The role brings together learning design and pedagogy, in-depth customer knowledge and product fluency to demonstrate value to stakeholders. Through proactive engagement, the ASM helps each institution achieve measurable teaching and learning value, from onboarding through renewal and expansion.

What you'll do

• Customer success & account growth
• Own account health, anticipate challenges and address adoption risks well before renewal
• Prioritise engagement during the first 90 days of new business onboarding or following renewal, and begin renewal discussions at least six months in advance
• Maintain a clear engagement and growth plan for each account, identifying upsell opportunities, additional departments and relevant products
• Use usage data and pattern recognition to identify early warning signs and take action when adoption is slow

What you need

• CRM
• Product knowledge
• Curriculum development
• Insurance
• Customer success
• Upselling
• Any graduate