Account Delivery Executive L2

About the role

The ADE role is a client's trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive. This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight.

What you'll do

• Working closely with GAE to create new transformation agenda for the client
• Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction
• Enable, drive, and support the Change request process (must be able to package it across Service Lines)
• Manage key customer relationships (CSAT), deep dive on customer feedback and support
• Track delivery escalation & enable resolution

What you need

• 10–18 yrs of experience
• Any graduate