ACCOUNT DELIVERY HEAD (ADH) Life and Annuity

About the role

The purpose of the role is to drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth. Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement

What you'll do

• Ensure seamless delivery of projects in a Mega Gamma/ Key Growth Account
• Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
• Ensure 100% compliance to Project SLAâ€Â™s, information security protocols etc (all customerâ€Â™s contractual obligations)
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
• Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost

What you need

• 10–18 yrs of experience
• Demand planning
• Client relationship
• MIS reporting
• Agile
• Any graduate