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Key KPIs● Client Satisfaction Score● Scope Adherence Rate● On-Time Delivery Percentage● Client Retention Rate● Report Accuracy and Submission Timeliness● Communication Turnaround Time● Escalation Response Time● Upsell Leads Flagged to Pod ManagerRequired Skills and Qualifications● 2-4 years of experience in a digital marketing agency in a client-facing role.● Strong working knowledge of social media marketing and account management,along with a basic understanding of SEO and performance…
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