Account Manager – IT Solutions/Staffing Services

About the role

We are seeking a dynamic and results-driven Account Manager to join our IT Solutions/Staffing Services team. This role is pivotal in maximizing revenue, driving client satisfaction, and expanding our client base. The ideal candidate will bring strong leadership skills, a proven track record in account management, and the ability to inspire and mentor a team of four junior account executives.

What you'll do

• Serve as the primary point of contact for key accounts, understanding their needs and delivering tailored IT solutions and staffing services
• Build and maintain strong relationships with clients to ensure satisfaction, retention, and long-term partnerships
• Proactively manage client expectations, resolve escalations, and ensure seamless service delivery
• Lead, mentor, and manage a team of four junior account executives, setting clear performance goals and fostering a collaborative environment
• Provide guidance and training to improve team performance in CRM, email campaigns, LinkedIn outreach, and phone/AI-based tools

What you need

• 8–14 yrs of experience
• CRM
• Email marketing
• Client relationship
• Negotiation
• Recruitment
• Customer success
• Any graduate