Account Manager

About the role

You'll own a tiered portfolio of client accounts as their relationship owner from the day the sales handover lands, reporting to the Head of Account Management. On every account you work alongside a Forward Deployed Engineer and a Product Manager, and your accountabilities are three: client satisfaction, revenue, and expansion.

What you'll do

• Own the client relationship from the sales handover. Run the kick-off call and the kick-off narrative, land the success criteria and adoption targets with the client
• Own renewals end to end
• Run 90/60/30-day renewal cadences, maintain account health scores, build and activate save plans before at-risk accounts become problems, keep the forecast honest
• Run expansion discovery across the upgrade paths — Pulse to IQ, Daton to IQ, IQ Essentials to IQ Enterprise
• Own account-level CSAT and NPS — with the levers to back them

What you need

• 6–8 yrs of experience
• Client relationship
• Sales
• Negotiation
• Upselling
• Customer success
• HubSpot
• Any graduate