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Account Manager - US SMB

ZOCAAI Technologies·Bengaluru

Pay not stated1–3 yrsFull-time

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About the role

We are looking for a Account Manager who can take complete ownership of a portfolio of US SMB customers and drive both customer outcomes and revenue growth. You will be responsible for protecting the existing revenue base while identifying and executing opportunities to expand customer relationships through upsells, cross-sells, additional locations, product adoption, and other expansion opportunities.

What you'll do

  • GRR – Gross Revenue Retention
  • NRR – Net Revenue Retention
  • Customer retention and churn
  • Product adoption and engagement
  • What You'll DoCustomer Portfolio Management

What you need

  • 1–3 yrs of experience
  • Sales
  • CRM
  • Customer success
  • Cross-selling
  • Negotiation
  • Salesforce
  • Any graduate

Good to have

  • Portfolio management
  • HubSpot

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