Account Quality Manager Financial Planning and Analysis L2

About the role

The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts.

What you'll do

• Implement deployment quality strategy for the assigned Accounts
• Review and reallocate the priorities to align with the overall strategy of the line of business / business unit
• Ensure completion of survey and address any queries in a timely manner
• Drive the account wise tracking of action planning identified for sustained CSAT in various projects
• Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins

What you need

• 8–10 yrs of experience
• FP&A
• Any graduate