Accounts Receivable Associate - CX

About the role

The Accounts Receivable Associate is responsible for ensuring timely and accurate processing of customer invoices, collection of payments, and reconciliation of accounts. This position requires support from 8:00am-5:00pm CST, Monday through Friday. This role plays a key part in maintaining positive client relationships, safeguarding cash flow, and supporting the integrity of the company’s financial reporting.

What you'll do

• Prepare and issue customer invoices in accordance with contracts, purchase orders, and company policies
• Record payments received (checks, wires, ACH, credit cards) and apply cash receipts to customer accounts accurately and timely
• Monitor accounts receivable aging reports, follow up with customers on outstanding balances, and escalate delinquent accounts when necessary
• Reconcile customer accounts and resolve discrepancies by working closely with customers and internal departments (Sales, Operations, Finance)
• Research and apply credit memos, adjustments, and write-offs as approved

What you need

• 2–5 yrs of experience
• Accounts receivable
• MS Office
• Data entry
• Reconciliation
• Sales
• Month-end close
• B.Com

Good to have

• NetSuite
• QuickBooks
• Cash flow
• Financial reporting