Activity Owner

About the role

Operations Associate Email Back-office Processing Proficient in basic computer navigation and handling systems Basic knowledge of MS Excel cut, copy, paste, sort ascending descending Detail-oriented with focus on accuracy and process adherence Willing to work 100% from office and in night shifts

What you'll do

• Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines
• Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors
• Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email
• Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy
• Manage daily work queues effectively to meet service level metrics

What you need

• MS Office
• Data privacy
• SOP writing
• Communication
• Any graduate