Administrator - AzureMSSQL DBA, Microsoft Azure

About the role

The Administrator (Support & Operations) plays a crucial role in ensuring the smooth functioning of database operations within Azure environments. This position focuses on independently resolving support tickets, providing on-call assistance, and conducting thorough root cause analyses. The role is pivotal in maintaining high standards of customer satisfaction and operational excellence.

What you'll do

• Provide Technical Support And Solutions By Administering And Optimizing Mssql Databases And Azure Mysql Databases
• Conduct Root Cause Analysis Of Issues Escalated During On-Call Support For Azure And Mssql Environments, Implementing Effective Resolutions To Prevent Recurrence
• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities
• Independently Resolve Support Tickets Within Agreed Service Level Agreements (Slas) For Ticket Volume And Response Times, Ensuring Swift And Efficient Problem Resolution
• Ensure A Positive Customer Experience By Achieving First Call Resolution Targets And Minimizing Rejected Resolutions And Reopened Cases

What you need

• Azure
• SQL
• SQL Server
• Root cause analysis
• Any graduate

Good to have

• MongoDB