Administrator - Cisco Unified Communications

About the role

Administrator - Cisco Unified Communications at HCLTech. Support for Zoom Meetings and Zoom Phone in an enterprise environment.

What you'll do

• Support for Zoom Meetings and Zoom Phone in an enterprise environment
• Troubleshoot issues related to meeting join failures, audio/video quality, disconnects, client issues, device compatibility, and network/QoS impacts
• Support Zoom Phone calling features (as applicable): number assignment, call routing, call queues, auto receptionist/IVR, user provisioning
• Handle SIP calling issues impacting Zoom Phone (in coordination with SBC/Carrier teams as needed)
• Work on Incident/Problem/Change tickets; provide RCA for recurring issues and drive preventive actions

What you need

• 4–7 yrs of experience
• Troubleshooting
• Firewalls
• Root cause analysis
• Network security
• Any graduate