Administrator - Desk Side Services, AMT Asset Management Software

About the role

SRO Site Support resource is responsible for operations support for all the end points and partner with global CLIENT support resources. This person will work under the guidance of CLIENT managers and resource performance will be reported/managed through weekly/monthly review between CLIENT and HCL. SRO Site Support resource is responsible for operations support for all the end points and partner with global CLIENT support resources.

What you'll do

• This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations
• This also includes coordination with the OEM vendor for warranty laptops/ desktops
• Reporting : Service Now & Reporting, Dashboard Knowledge Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems
• This helps users leverage technology effectively and reduce reliance on IT support for common tasks
• This ensures that systems are up-to-date, secure, and optimized for performance

What you need

• ServiceNow
• Active Directory
• Telecom
• iOS
• JIRA
• Office 365
• Any graduate

Good to have

• Linux
• Android
• Reconciliation
• Confluence
• Azure
• Power BI