Administrator - Desk Side Services, AMT Asset Management Software

About the role

JOB SUMMARY As a member of the Site Services team the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution.

What you'll do

• Researches, resolves and responds to complex questions received via telephone calls or escalations
• Develops and provides technical coaching and mentoring to other desktop services staff and company associates
• May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed
• Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction
• Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment

What you need

• 2–5 yrs of experience
• Ticketing tools
• iOS
• Any graduate