Administrator - EMC PowerMax, PowerStore

About the role

The Support Operations Administrator plays a crucial role in ensuring seamless operations and exceptional customer service within the Support & Operations team. This position is responsible for independently resolving technical issues, providing on-call support, and performing root cause analysis to enhance customer satisfaction and operational efficiency.

What you'll do

• Provide Technical Support And Solutions By Effectively Utilizing Emc Powermax And Emc Powerstore Technologies To Resolve Escalated Issues
• Conduct Thorough Root Cause Analysis Of Incidents To Identify And Implement Corrective Actions, Thereby Minimizing Recurrence And Improving System Reliability
• Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base
• Independently Manage And Resolve Support Tickets Within The Agreed Service Level Agreements (Sla) For Both Ticket Volume And Resolution Time
• Enhance Customer Experience By Striving For First Call Resolution And Maintaining High Customer Satisfaction (Csat) Scores Through Proactive Communication And Efficient…

What you need

• Root cause analysis
• Any graduate

Good to have

• ITIL