Administrator - English, Latin, Windows

About the role

This role is responsible for delivering technical support and issue resolution in both English and Latin American Spanish within Windows environments. The position ensures timely ticket handling, root cause analysis, and contributes to continuous service improvement, directly impacting customer satisfaction and operational excellence.

What you'll do

• Resolve technical support tickets using Windows OS troubleshooting skills and bilingual communication (English and Latin American Spanish)
• Provide on-call support for escalated Windows system issues, performing in-depth root cause analysis to identify and address recurring problems
• Update and manage knowledge base documentation in both English and Latin American Spanish, ensuring accuracy and accessibility for team members
• Coach and train new analysts and team members on Windows support processes and bilingual communication best practices, supporting team capability development
• Ensure positive customer experience by delivering first call resolution

What you need

• Windows
• Root cause analysis
• Troubleshooting
• Diploma