Administrator - Extract Transform Load (ETL), Data Lakes

About the role

The ETL Support Administrator plays a critical role in ensuring the operational efficiency of data management processes within the organization. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analyses to enhance customer satisfaction and maintain compliance with quality standards.

What you'll do

• Independently Resolve Support Tickets Related To Etl Processes And Data Lake Management, Ensuring Adherence To Quality Standards And Regulatory Requirements
• Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analyses To Identify And Implement Effective Solutions In Aws Environments
• Collaborate On Value-Adding Activities, Including Updating And Managing The Knowledge Base, And Conducting Training Sessions For New Team Members And Coaching Analysts
• Ensure Timely Resolution Of Tickets Within Agreed Service Level Agreements (Sla), Contributing To Operational Efficiency And Customer Satisfaction
• Enhance Customer Experience And Maintain High Csat Scores By Achieving First Call Resolution And Minimizing Rejected Resolutions And Re-Open Cases

What you need

• ETL
• AWS
• Root cause analysis
• Any graduate

Good to have

• Data analysis