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Administrator - Google Cloud Platform (GCP)

HCLTech·Lucknow

Pay not statedJunior levelFull-time
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About the role

The GCP Support Administrator plays a crucial role in ensuring seamless operations within the Support & Operations team. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.

What you'll do

  • Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations
  • Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution
  • Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires
  • Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions
  • Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And…

What you need

  • GCP
  • Root cause analysis
  • Swift
  • Any graduate

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