Administrator L3

About the role

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. 4-8 years’ experience in Re-Packaging vendor applications (Physical Packaging, MSIX, Migrations and Intune SWD knowledge)

What you'll do

• Develop best practices/ process documents in collaboration with the team
• Perform day-to-day macOS device management through MDM platforms (Jamf/Intune/Kandji/Workspace ONE)
• Create, deploy, and manage configuration profiles, policies, scripts, and security controls
• Troubleshoot macOS OS issues, kernel/system extension conflicts, login/window services, and app-related problems
• Use experience to manage patching, OS upgrades, and application update cycles

What you need

• 3–5 yrs of experience
• Windows
• Intune
• Troubleshooting
• Firewalls
• Networking
• Any graduate