Administrator L3

About the role

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

What you'll do

• Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
• Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

What you need

• 3–5 yrs of experience
• ServiceNow
• Hardware
• Root cause analysis
• Any graduate