Administrator - MS System Center Configuration Manager (SCCM)

About the role

The SCCM Administrator plays a crucial role in ensuring efficient support and operations within the organization. This position is responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction. The role requires a solid understanding of SCCM to manage system configurations and deliver effective solutions.

What you'll do

• Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing Sccm Configurations And Deployments
• Provide On-Call Support For Escalated Issues By Performing Root Cause Analysis And Implementing Effective Solutions To Restore Services Promptly
• Contribute To Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Sccm Best Practices
• Independently Resolve Technical Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Ensuring Efficient Operations
• Enhance Customer Experience And Customer Satisfaction (Csat) By Achieving First Call Resolution Goals And Minimizing Rejected Resolutions Or Reopened Cases

What you need

• Root cause analysis
• Any graduate

Good to have

• Azure