Administrator - Oracle Identity Manager,Compliance Remediation

About the role

The Support Operations Administrator plays a critical role in ensuring seamless operations by independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. This role is essential in maintaining high-quality service standards and enhancing customer satisfaction through effective ticket management and proactive support initiatives.

What you'll do

• Provide Expert Support And Troubleshooting For Oracle Identity Manager, Ensuring Timely Resolution Of Incidents And Adherence To Quality Standards
• Conduct Vulnerability Assessments And Penetration Testing (Vapt) To Identify Security Risks And Recommend Mitigation Strategies, Enhancing System Integrity
• Manage And Resolve Support Tickets Within Agreed Slas, Focusing On First Call Resolution To Minimize Customer Impact And Enhance Satisfaction
• Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Contributing To Continuous Improvement In Support Processes
• Train And Mentor New Analysts, Fostering A Culture Of Knowledge Sharing And Enhancing Team Capabilities In Support Operations

What you need

• Compliance
• Vulnerability assessment
• Penetration testing
• Any graduate

Good to have

• CEH