Administrator - Security Analysis, SIEM

About the role

The Security Event Administrator plays a critical role in the Support & Operations team by independently resolving security-related incidents, conducting root cause analyses, and ensuring adherence to quality standards. This position is pivotal in enhancing customer satisfaction through effective ticket resolution and on-call support, contributing to the overall success and security posture of the organization.

What you'll do

• Analyze Security Events Using Siem Tools To Investigate Incidents And Provide Actionable Insights, Ensuring Compliance With Quality Standards And Regulatory Requirements
• Implement Technical Solutions For Security Event Management By Configuring And Optimizing Siem And Soar Tools, Enhancing The Efficiency Of The Incident Resolution Process
• Conduct Root Cause Analysis For Escalated Issues To Identify Underlying Problems And Recommend Preventative Measures, Promoting Continuous Improvement In Operations
• Resolve Support Tickets Independently While Meeting Agreed-Upon Slas, Ensuring Timely And Effective Resolutions That Contribute To Positive Customer Experiences
• Create And Maintain A Knowledge Base To Document Solutions And Best Practices, While Providing Training And Coaching To New Analysts

What you need

• SIEM
• Incident response
• Compliance
• Root cause analysis
• Any graduate

Good to have

• CISSP
• CISM