Administrator (Support & Operations)

About the role

Roles and Responsibility Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.

What you'll do

• This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations
• This also includes coordination with the OEM vendor for warranty laptop/ desktops
• This helps users leverage technology effectively and reduce reliance on IT support for common tasks
• This ensures that systems are up-to-date, secure, and optimized for performance
• User Onboarding :: Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process at CLIENT

What you need

• Active Directory
• Windows
• Hardware
• Networking
• Office 365
• Linux
• Any graduate

Good to have

• ServiceNow
• Telecom
• iOS
• JIRA
• Android
• Reconciliation