Administrator (Support & Operations)

About the role

Administrator (Support & Operations) at HCLTech. Quickly respond to Monitoring alerts, incident tickets, and email requests coming into Site Reliability Operations.

What you'll do

• Quickly respond to Monitoring alerts, incident tickets, and email requests coming into Site Reliability Operations
• Proactively monitor availability and performance of the SAP Ariba Cloud
• Adhere to quality standards, regulatory requirements and company policies
• Provide support for on call escalations and doing root cause analysis of given issue
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

What you need

• 5–9 yrs of experience
• Linux
• TCP/IP
• Networking
• Troubleshooting
• SQL
• PostgreSQL
• Any graduate

Good to have

• GCP
• Java
• Python
• SAP
• Root cause analysis