Administrator (Support & Operations)

About the role

Possess the desire to understand and consistently perform in accordance with the fundamental core operational processes

What you'll do

• Attempt to troubleshoot, satisfy or resolve problems, 70 percent of the time, on the first call
• Correctly refer unresolved problems to the appropriate work group 90 percent of the time, providing the appropriate notification and follow up to resolution
• Provide efficient, courteous and responsive advanced level technical support to all WBG staff and their representatives in one primary area and one secondary area as…

What you need

• Telecom
• Any graduate