- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated · Contract
- Source
- Official: aiims.edu ✓ · yesterday
- How to apply
- Government form on the board's site
Read from the company's own careers page; you apply on their site.
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About the role
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
What you'll do
- Adhere to quality standards, regulatory requirements and company policies
- Provide support for on call escalations and doing root cause analysis of given issue
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- Independently resolve tickets within agreed SLA of ticket volume and time
- Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
What you need
- Open to freshers
- Root cause analysis
- Any graduate
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