Administrator (Support & Operations)

About the role

JOB DESCRIPTION Database Operations Engineer – L1 MS SQL Server | Azure Cosmos DB | MySQL | Oracle | PostgreSQL | IBM Db2 Experience Location Employment Support Model 2–4 Years Bengaluru / Hyderabad Full-Time 24x7 Rotational Support Role Summary The Database Operations Engineer L1 will act as the common first-line operations resource for the Lot 3 database estate covering Microsoft SQL Server, Azure Cosmos DB, MySQL, Oracle Database, PostgreSQL and IBM Db2.

What you'll do

• Provide first-line operational monitoring and support across the assigned relational and NoSQL database platforms
• Perform scheduled health checks covering database availability, connectivity, storage, backups, scheduled jobs, logs and replication status
• Acknowledge and triage database incidents, execute approved L1 troubleshooting steps and maintain accurate ServiceNow updates within agreed service levels
• Fulfil standard requests such as status checks, approved access activities, password resets, log collection, connectivity validation and execution of authorized scripts
• Monitor backup completion, identify failures, capture error details and escalate backup-chain, retention, capacity or recoverability risks

What you need

• 2–4 yrs of experience
• Troubleshooting
• ServiceNow
• ITIL
• SQL Server
• SQL
• PostgreSQL
• Any graduate

Good to have

• Azure
• Mainframe
• SOP writing
• Shell scripting
• PowerShell
• Linux