Administrator (Support & Operations)

About the role

The Knowledge Lead is responsible for governing, maintaining, and continuously improving the organization\'s knowledge management ecosystem. This role ensures the accuracy, quality, accessibility, and lifecycle management of knowledge articles, knowledge tasks, and service documentation while supporting operational excellence across service delivery teams.

What you'll do

• Lead end-to-end Knowledge Management operations and governance
• Review, edit, format, approve, and publish knowledge base articles in accordance with established standards and guidelines
• Manage knowledge requests, knowledge demand intake, and article lifecycle processes
• Monitor and process Knowledge Tasks (KTASKs), article updates, retirements, and periodic reviews
• Maintain knowledge repositories, shared mailboxes, and knowledge management tools

What you need

• Reporting
• Process improvement
• Documentation
• ServiceNow
• Problem solving
• Any graduate