Administrator (Support & Operations)

About the role

We are looking for a Remote Desktop Support Engineer to provide timely and effective remote technical assistance to end users. The role involves diagnosing, troubleshooting, and resolving hardware, software, and network-related issues using remote support tools while ensuring high levels of customer satisfaction and adherence to ITIL processes.

What you'll do

• Provide remote technical support to end-user desktops, laptops, and peripherals using approved remote access tools (RDP, BeyondTrust/Bomgar, VDI, etc.)
• Diagnose and resolve Windows/macOS, application, OS, and hardware-related issues (PC break/fix, performance, boot issues)
• Troubleshoot Remote Desktop Services (RDS), VPN connectivity, application access, and network-related problems
• Perform user onboarding/offboarding, account setup, password resets, and access-related requests
• Support system re-imaging, BIOS-level troubleshooting, IMAC tasks (Install, Move, Add, Change)

What you need

• Active Directory
• Troubleshooting
• Windows
• Intune
• Firewalls
• MS Office
• Any graduate

Good to have

• Voice process
• ITIL