Administrator (Support & Operations)

About the role

Virtual IT Point Support Technician provides technical assistance and support to end-users experiencing issues with remote desktop environments, software, and network issues on laptops, desktops, and mobile devices This role involves troubleshooting, resolving technical problems, and ensuring seamless access to virtual desktops and and diagnosing system failures, performing BIOS-level troubleshooting, The ideal candidate is customer-focused, tech-savvy, and skilled in diagnosing and resolving…

What you'll do

• Provide remote technical support for end-user devices, including laptops, desktops, and mobile devices
• Troubleshoot and resolve hardware, software, and network-related issues remotely
• Perform BIOS-level troubleshooting, system re-imaging, and IMAC (Install, Move, Add, Change) tasks
• Support new user onboarding, account setup, and hardware/software provisioning
• Assist end users by taking control using various remote-control applications, including IP KVM

What you need

• 5–9 yrs of experience
• Troubleshooting
• Hardware
• Windows
• Firewalls
• ServiceNow
• MS Office
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• VMware