Administrator (Support & Operations)

About the role

Job Description - ServiceNow ITOM Technical executive (Event Management) Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.

What you'll do

• Manage and support ServiceNow ITOM Event Management platform
• Configure event rules, alert correlation, alert suppression and automation workflows
• Integrate monitoring tools with ServiceNow Event Management
• Support ServiceNow ACC, Discovery, MID Servers and Service Mapping
• Perform root cause analysis and troubleshoot monitoring incidents

What you need

• ServiceNow
• ITIL
• Grafana
• Elasticsearch
• Splunk
• JavaScript
• Any graduate

Good to have

• Root cause analysis
• SOP writing