Administrator - Windows Azure IaaS, Terraform

About the role

The Azure IaaS Support Administrator plays a vital role in ensuring the seamless operation of cloud infrastructure and services. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analyses to enhance customer satisfaction.

What you'll do

• Provide Technical Support For Azure Iaas And Windows Environments By Resolving Support Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions
• Conduct Root Cause Analysis For Escalated Issues, Utilizing Azure Monitoring Tools And Terraform For Infrastructure Management To Identify And Implement Corrective…
• Maintain And Update Knowledge Bases By Documenting Solutions And Best Practices Related To Azure Iaas And Terraform Configurations, Facilitating Team Knowledge Sharing
• Train And Mentor New Analysts On Azure Iaas And Windows Support Procedures, Enhancing Team Competency And Service Quality
• Ensure A Positive Customer Experience By Achieving First Call Resolution Rates And Minimizing Case Reopens, Thereby Improving Overall Csat Scores

What you need

• Terraform
• Azure
• Windows
• Root cause analysis
• Any graduate