Advanced Services Manager

About the role

This position is for the Manager of Global Advanced Services, HPE Networking. We are looking for a people Manager, preferably experienced in managing bug scrub operations, service delivery management, customer success, remote consulting operations, TAC support operations, or release management.

What you'll do

• AS Manager will be responsible for managing a team of engineers/Technical service advisors
• The team will produce and deliver various defect/bug reports, customer product health reports, reviewing open cases, RMAs and bugs
• Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
• Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
• Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions

What you need

• Routing and switching
• Communication
• Any graduate

Good to have

• Customer success