Advisor, Grievance

About the role

We are looking for specialists for the Inhouse Greivance team. As a specialist, your primary responsibility will entail solving problems that our customers encounter, and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

What you'll do

• Act with integrity & think customer-first in every interaction
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues

What you need

• 0–3 yrs of experience
• Class 12