AES Salesforce Omnistudio/ Vlocity – Associate

About the role

You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

What you'll do

• Supporting Salesforce OmniStudio and Vlocity service tasks across client support activities and managed delivery workflows
• Processing customer data, reviewing records, and maintaining data quality across case and transaction handling activities
• Configuring and updating Salesforce components to support workflow changes, user requests, and application enhancements
• Monitoring service queues, triaging issues, and escalating complex items for timely resolution
• Documenting procedures, process updates, and case outcomes to support consistent service delivery

What you need

• Salesforce
• Complaint handling
• Any graduate