AES Salesforce Vlocity – Senior Associate

About the role

You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

What you'll do

• Executing Salesforce Vlocity support workstreams across client service operations and managed service delivery
• Managing client requests, escalations, and routine case activity while maintaining timely progress and clear follow-up
• Reviewing data, correcting records, and performing data enrichment activities to support reliable processing and reporting
• Applying Salesforce platform knowledge to monitor workflows, configure supported processes, and resolve service issues
• Implementing quality control checks, documentation updates, and process reviews to improve consistency in delivery

What you need

• 4–7 yrs of experience
• Salesforce
• Any graduate