Affluent Banking:Network Coverage - Service Relationship Manager

About the role

The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based. The primary function of this role is to achieve the following:

What you'll do

• Transaction processing as per defined process and guidelines
• Processing service request /instructions
• Drive Quality initiatives on customer service
• Meet CSLM score of 90 % for Burgundy clients
• Ensure all legal, compliance, regulatory requirements are complied with

What you need

• 8–12 yrs of experience
• Cross-selling
• Compliance
• Customer service
• Any graduate

Good to have

• Audit