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After-Sales & Service Lead

CRA·Noida

Pay not stated10–15 yrsFull-time
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About the role

We are looking for an After-Sales & Service Lead to build CRA's after-sales business from the ground up. With 300+ assets installed across India and abroad, the opportunity to create a structured, profitable aftermarket function is significant.

What you'll do

  • Installed Base & Customer Data
  • Build and maintain the Installed Base Register for 300+ assets: serial number, customer, location, commissioning date, warranty and AMC status, spares history
  • Define and enforce a serial number scheme for all new equipment
  • Own data quality on after-sales records in Zoho Desk and CRM
  • Lead the field service technician team — sizing, hiring, training, scheduling, performance

What you need

  • 10–15 yrs of experience
  • Sales
  • CRM
  • Key account management
  • SOP writing
  • Instrumentation
  • Any graduate

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