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Agentic AI Engineer (ITSM & Enterprise Automation)

Convera·Pune

Pay not stated3–6 yrsFull-time
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About the role

Agentic AI Engineer (ITSM & Enterprise Automation) at Convera. Serve as an AI Ops / IT Automation Engineer responsible for AI driven IT operations and automation.

What you'll do

  • Serve as an AI Ops / IT Automation Engineer responsible for AI driven IT operations and automation
  • Experience building Knowledge Ingestion Pipelines for structured and unstructured enterprise data sources including KB articles, PDFs, logs, and documents
  • Experience integrating Microsoft 365 services using Microsoft Graph API
  • Experience designing Event-Driven Integrations using webhooks, triggers, and asynchronous workflow patterns
  • Experience troubleshooting API integrations, authentication failures, and automation workflow issues

What you need

  • 3–6 yrs of experience
  • IAM
  • Office 365
  • Prompt engineering
  • ServiceNow
  • Any graduate

Good to have

  • Python
  • JavaScript
  • PowerShell
  • Power Apps
  • Power BI

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