Agentic Business Process Analyst

About the role

As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems.

What you'll do

• Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints
• Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures
• Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement
• Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories
• Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT

What you need

• Microsoft Dynamics
• Business analysis
• Process improvement
• ERP
• Prototyping
• CRM
• Any graduate

Good to have

• Customer service
• User flows