AGM - Post Paid Processes & Systems

About the role

Co-ordinate with various circles and business stakeholders for identifying improvement areas. (e.g. TNPS, Call reduction, Churn reduction, Complaint reduction ) Demand Support – Provide clear understanding of the business requirement, approve solution document. Get business team updated on any variation from OCRM solution due to implicit nature of the new system.

What you'll do

• Customer Service / Postpaid Process & Delivery/Process & Project Management
• Identify opportunities in the existing ecosystem and drive process improvement with the help of automation and system enhancements

What you need

• Project management
• Process improvement
• Change management
• Reconciliation
• Telecom
• MBA or B.Tech or B.E.

Good to have

• Six Sigma