AGM - Service Ops-Training & Qlty Lead

Vodafone Idea·Noida

Pay not stated8–10 yrsFull-time

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About the role

Responsible for ensuring delivery of Customer Experience across core Inbound & outbound contact centre on Training and Quality through planning - ensuring timely dissemination of system, process and product training, collaborative and robust engagement with peers (corporate and circles) and partner Ops, training & Quality.

What you'll do

SPO – Training and Quality Lead
Training and Quality Experience

What you need

8–10 yrs of experience
Customer service
Coordination
Reporting
Team management
ISO 9001
Telecom
MBA

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