AGM - SME - Ip/MPLS

About the role

Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture

What you'll do

• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution
• Ensure timely management escalations for all P1/Special incidents as per process and regular update
• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks

What you need

• 10–18 yrs of experience
• ITIL
• ISO 27001
• CCNP
• Routing and switching
• Telecom
• Communication
• B.Tech or B.E.