AI & Support Automation - Engineer

About the role

We are looking for hands-on engineers who can lead support automation initiatives while personally designing and building AI solutions end-to-end. This is a role for someone who can identify support problems, build AI/automation solutions, deploy them to production, and continuously improve them.

What you'll do

• Identify high-impact support processes for AI/automation
• Design, build, integrate, test and deploy AI-powered workflows and agents
• Develop solutions using LLMs, RAG, AI agents and workflow automation
• Build end-to-end AI pipelines covering knowledge/data ingestion, orchestration, model execution, tools/actions, evaluation and production monitoring
• Integrate AI with CRM, ticketing, knowledge bases and internal tools

What you need

• 3–6 yrs of experience
• Python
• Troubleshooting
• LLMs
• REST APIs
• SQL
• CI/CD
• Any graduate

Good to have

• Power Automate
• AWS
• GCP
• JIRA
• Azure
• Docker