AI Client Success (YOE: 2 yrs+)

About the role

This isn't a relationship-management role that escalates technical problems to someone else. Think of it as a technical product manager who also happens to own the relationship. Bolna's agents run on a stack of ASR, LLM, TTS, and telephony providers stitched together in real time - and every enterprise client is running that stack against a business outcome that actually matters to them: a payment collected, a delivery confirmed, a candidate screened.

What you'll do

• Client relationships, end-to-end . On the client side, that means working directly with their engineers, PMs, and engineering managers
• Translating business asks into agent behavior
• When a client says "the bot should handle this differently," you own turning that into a working prompt - across whichever ASR/LLM/TTS combination that account runs on
• Client reporting and analytics. Usage, cost, and quality dashboards for your accounts - built and maintained by you, not requested from someone else
• Feeding fixes back into the product

What you need

• LLMs
• SQL
• Root cause analysis
• B.Tech or B.E.

Good to have

• Customer success
• Escalation handling
• Prompt engineering
• Sales
• BigQuery