AI CX Solutions Consultant - 5+yrs - AI tools, Python/Node.js

About the role

It is organised around four pillars: an intelligent front door, context-driven orchestration, an extensible AI-native platform, and trust and security by design. As an AI Solutions Consultant, you will help make this approach real through working demonstrations, customer prototypes, integrations, and repeatable use cases.

What you'll do

• Translate customer use cases and solution designs into technical build plans and working prototypes
• Build integrations using Python, Node.js, TypeScript, REST APIs, webhooks, JSON, authentication, and enterprise platforms
• Configure and develop conversational AI and workflow experiences using Webex AI capabilities and Webex AI Agent Studio
• Connect AI experiences to Salesforce, ServiceNow, CRM platforms, contact-centre systems, knowledge sources, and enterprise APIs
• Develop use cases involving AI agents, voice experiences, retrieval-augmented generation, workflow automation, and real-time analytics where appropriate

What you need

• 5–9 yrs of experience
• Node.js
• Python
• CRM
• TypeScript
• LLMs
• Git
• Any graduate

Good to have

• Test automation
• Prototyping
• Salesforce
• ServiceNow
• REST APIs