AI Engagement specialist

About the role

We are looking for an AI Engagement Specialist to own and grow relationships with our key customers. In this role, you will combine Customer Success, Account Management, and engagement leadership, acting as the bridge between customers, Sales, Pre-Sales, Delivery, Engineering, and Leadership. You will ensure that every engagement is aligned with customer goals, successfully delivered, and positioned for long-term growth.

What you'll do

• Understand existing customer accounts, active projects, signed Statements of Work, delivery workflows, and internal processes
• Learn how Sales, Pre-Sales, Delivery, Engineering, and Leadership collaborate across ongoing and upcoming customer engagements
• Review account plans, customer goals, business use cases, project milestones, stakeholder maps, renewal timelines, account health, risks, and expansion opportunities
• Familiarize yourself with customer technical environments, infrastructure, data requirements, access dependencies, security considerations
• Understand the expectations of acting as the bridge between customers and internal teams throughout the customer lifecycle

What you need

• 3–6 yrs of experience
• Machine learning
• Customer success
• LLMs
• B.Tech or B.E. or B.Sc or BCA or BBA or M.Tech or MCA

Good to have

• CRM

What you get

• ₹15 L–₹20 L a year